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Let's Talk About Your Care
Have a question or ready to book? Send us a message or reach out directly — we typically respond within one business day.
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Tell us a bit about what you need and we'll follow up to confirm details.
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+1 (647) 561-0256Service hours
6:00 AM – 11:00 PM, seven days a week
Service area
Durham Region, Toronto & the GTA
Booking? Bookings require a $40 non-refundable deposit, applied to your total. Minimum booking is 2 hours; online bookings up to 8 hours.
Frequently Asked Questions
Answers before you reach out
Can't find what you're looking for? Send us a message above and we'll get back to you.
What is Thurmeo?+
Thurmeo provides compassionate, non-medical in-home support to help individuals remain safe, comfortable, and independent in their own homes.
Who can benefit from Thurmeo's services?+
Our services are ideal for:
- Seniors
- Individuals recovering from surgery or illness
- People with limited mobility
- Busy families
- New parents
- Anyone needing temporary or ongoing support at home
Do you provide medical care?+
No. Thurmeo provides non-medical home support only. We do not administer medication, provide nursing care, or perform medical procedures.
What services do you offer?+
Our services include:
- Companionship
- Meal preparation
- Light housekeeping
- Laundry
- Grocery shopping & errands
- Transportation
- Appointment accompaniment
- Medication reminders
- Safety check-ins
- Recovery support
What areas do you serve?+
We proudly serve:
If you're outside these areas, please contact us to discuss availability.
What are your service hours?+
Our standard service hours are 6:00 AM – 11:00 PM, seven days a week. Support outside these hours may be available upon request and may be subject to an additional fee.
Is there a minimum booking?+
Yes. Our minimum booking is 2 hours. Online bookings are available for up to 8 hours. For longer or recurring support, please contact us for a customized care plan.
How do I book?+
Complete our online booking form, pay the $40 booking deposit, and we'll contact you to confirm your booking and discuss any final details.
Is the $40 deposit refundable?+
No. The $40 booking deposit is non-refundable and secures your requested date and time. The deposit is applied toward the total cost of your booked service.
How much do your services cost?+
Our standard home support services start at $40 per hour. Rates may vary depending on the services requested, location, evenings, weekends, holidays, or other special requirements.
Can I book recurring visits?+
Absolutely. We offer one-time, short-term, and ongoing support. Contact us to discuss a schedule that works best for you.
Are your staff insured and screened?+
Yes. For your peace of mind, our team members are carefully selected and trained. We strive to ensure staff are:
- Background checked
- CPR & First Aid certified
- Professionally trained
- Insured and bonded (where applicable)
Can your staff transport clients?+
Yes. We can assist with transportation to appointments, grocery shopping, errands, and other approved destinations.
What payment methods do you accept?+
We accept major credit and debit cards through our secure online payment system. Additional payment options may be available upon request.
How soon can I book?+
We recommend booking as early as possible to secure your preferred date and time. Same-day or urgent requests may be accommodated depending on staff availability.
Do you offer customized support plans?+
Yes. Every client's needs are different. If you require ongoing care or services outside our standard booking options, we'd be happy to create a personalized support plan for you.
How can I contact Thurmeo?+
Phone: +1 (647) 561-0256
Email: info@thurmeo.com
Or simply complete the form above, and we'll respond within one business day.
Need More Support?
Need recurring care or something more customized?
Complete our inquiry form above and we'll create a personalized support plan built around your family's routine, preferences, and pace.